Background

Carol's experience in training, consulting, and customer service management in Australia, Great Britain, and the United States, has provided her with the opportunity to expand her knowledge and experience many different environments, exposing her to a variety of cultural and educational needs. The Information technology field has also exposed her to many differing business styles, from small business to large multi-nationals and government organisations. 

Carol is proud to possess multiple business skills having undergone significant industry and private training with organisations such as IBM, The Australian Institute of Management and Microsoft Consulting Services. She is proficient in all aspects of training and management and is equally comfortable working autonomously or within a team. She has highly developed skills in the areas of: 
 

Working History

digiknowhow.com (Australia)
General Manager & Corporate Trainer

June 2006 to present day
    Develops classroom and web-based training courses in Workplace Training and Assessment and conducts workplace assessments.

June 2003 - 2006
Develops classroom and web-based training courses and due to changes by the Attorney General to the Australian Celebrant Program, Carol has been involved in the development and conducting of Marriage Celebrant training as part of the Cert IV in Celebrancy for over two years. She has also written and conducts various courses on Ritualism and Rites of Passage including the creation and delivery of The Modern Day Ritual Maker as well as developing The Celebrant's Toolkit on CD.

Carol provides contract teaching for several major colleges throughout Sydney and is also a certified teacher and facilitator of the Demartini Method ® involved in all aspects of motivational training consulting and facilitating at major events catering to hundreds of people. Carol is also a professional, practicing celebrant having been interviewed by Major Newspaper and Radio stations in the field of ritualism and rites of passage.

digiknowhow.com (USA)
General Manager & Senior Consultant
Jan 2001 – April 2003
    Involved in all aspects of IT consulting, training, project management and Web-based course development. Carol worked with the Environmental Science and Research Foundation, and California-based Education To Go, where she developed and facilitated an online training program on electronic publishing that was the first to be delivered online through over 750 educational establishments worldwide. 

Carol J Koenig Pty Ltd, Sydney, Australia
General Manager & Consultant
Jan 1994 - October 1999
    General Manager of her own IT training and consulting company. Providing contract consulting and training solutions to local, corporate, small business, training colleges, and the general public. Major clients included:

• Hornsby Ku-Ring-Gai College, Sydney, Australia - contracted as an IT Teacher responsible for creating, writing, and delivering VETAB accredited computer training courses in the classroom and commercial sector.  
• Starcom Group Pty Ltd, Sydney, Australia - contracted to work as their Networking Services Manager responsible for building and developing the Network Services Team and merging two separate service departments under one management structure. She designed the Starcom Response Center which provided telephone support to customers, sales people and internal technical staff. The center was her own initiative and a major contributing factor to the success of customer service satisfaction. 
  Clear Technology Pty Ltd, Sydney, Australia - contracted to work as their National Technical Manager, reporting to the Financial Director and responsible for the management, training and development of the PC technical support teams nationwide. These teams covered all aspects of business development and support such as, Sales Support, Networking, Field Service, Systems Engineering, R&D, Help Desk services, Customer Service, Project Management, and Training.

Co-Cam Computer Group, Sydney, Australia
NSW Support & Training Manager
1987 to 1994 
    Reporting to the National Marketing Director. When Carol first joined Co-Cam, they had one person dedicated to training, and just two technicians. She implemented a national training and support infrastructure which catered for the national support requirements of a growing, leading Australian Hewlett Packard partner. She had extensive contact with customers at all levels of the sales and support process.

Personal Computer Software (PCS) Sydney, Australia
National Support Manager. 
1986 to 1987
    Carol emigrated from the UK to Australia in January 1986 to work with PCS supporting the New South Wales government department of Technical & Further Education (TAFE), and an extensive dealer network. She traveled extensively around Australia presenting, demonstrating, training, and supporting word processing software to dealers and end-users. During this time, she also worked with the technical networking arm of TAFE (Tafenet), who used her skills in Word Processing to assist in the training of teachers responsible for implementing Word Processing throughout Australian TAFE colleges. She also became an advisor to the TAFE staff selection committee.

Rockliff Microcomputers Ltd, & Rockliff Brothers Limited, United Kingdom.
on leaving College to 1986
    After studying business administration at Millbank College of Commerce in the UK, Carol spent ten years with Rockliff in various administration, sales, training, marketing, support, and management roles. She was one of the original team of 6 people who built up the Microcomputer division of the company (Norton Opax), which eventually became Rockliff Microcomputers Limited and one of the largest systems integrators in the UK. She became involved in all aspects of IT business operation during her time with this company.

Educational History
    On completing High School, Carol studied Business Administration at Millbank College of Commerce in the UK before joining Rockliff, where she commenced a ten year practical in IT gaining experience in all aspects of the business including: administration, finance, budgeting, computing, order processing, accounting, customer service, human resources, public speaking, demonstrating, sales, and management. Carol was fortunate to undergo extensive private business training with IBM and other leading computer companies at the time.

While working full time in Australia, Carol commenced a part time BA with Macquarie University in Sydney then paused study after two years to undertake a year of weekends studying for the newly released Certificate IV in Assessment & Workplace Training (BSZ40198). 

In 1999, Carol moved back to the UK to assist with the care of close family member, and because at that time, Macquarie University did not offer distance education, she was unable to recommence her study with them. However, on work experience and training, was accepted into a Master of Science in Information Technology by the University of Liverpool in England. She also qualifies for entry into several Masters Programs based on her work experience and industry training.

Training includes - but is not limited to:
    University of Wollongong - Cert IV - TAA04 in Training & Assessment
    University of Metaphysics (Sedona USA) - BA and MA Metaphysical Science
    The Concourse School of Wisdom: The Demartini Method® Certified Trainer Training
    The Concourse School of Wisdom: Phrophecy Training incorporating:
                              The Human Quest for Mental Understanding and Wisdom
                              The Human Quest for Physical Health and Wellness
                              The Human Quest for Familial Love and Intimacy
                              The Human Quest for Social Power and Leadership
                              The Human Quest for Financial Wealth and Prosperity
                              The Human Quest for Spiritual Truth and Immortality
                              The Human Quest for Vocational Success and Achievement
    The Concourse School of Wisdom: Breakthrough Experience
    Microsoft Consulting Services - Consulting Business Essentials
    HKCC Sydney - Certificate IV in Workplace Training and Assessment     
    Macquarie University, Sydney - Education
    Macquarie University, Sydney - French 
    Macquarie University, Sydney - Statistics
    Macquarie University, Sydney - Philosophy
    Australian Institute of Management - Key Skills for Middle Managers
    Australian Institute of Management - Managing a Customer Service Department
    Tom Hopkins International - Studies in Professional Selling Skills (top 10%)
    Success Network - Dealing With Difficult People
    Success Network - Stress Management Strategies
    JP Tutorial Service - NSW Justice of the Peace Training (graduated with commendation).
    Success Network - Reframing the Superwoman Syndrome
    Success Network - How to Delegate & Ensure it is Done Right
    British Telecom - Telephone Selling Skills & Public Speaking

Carol has also completed various computer courses, enjoys reading and studying extensively, and is proficient with many software products including the Microsoft Office Suite. She enjoys learning new products and has created and maintained her own web pages for almost a decade.

Publications & Press
 
    Author of ' eBook Publishing Essentials - A Writers Toolkit'  ISBN:0-9712100-9-8 (2000)
    Author of the 'Celebrants Toolkit' CD
    Author of 'eBook Publishing Essentials' a Web-based training course
    Author of 'The Modern Day Ritual Maker' training course
   
        Invited to speak on Sydney's Radio 2UE on the subject of Modern Day Ritual Makers - Click here to listen
        Interviewed by Danielle Teutche of the The Sun Herald for an article on the subject of Ceremony.
        Interviewed by The Australian Newspaper for an article on women in technology - "Tigresses of Technology"

Nationality/Visa's
    Carol is a British and Australian citizen, holding both a British and Australian passport with full citizenship

General
    Carol has been described as having a pleasant 'can do' attitude and enjoys working with people, achieving objectives and goals, problem solving and believes that in every complaint - there lies a solution. She is used to working on improving all businesses that she is associated with and will work in any way that she can to assist them to realise their potential. She is highly organised when it comes to documentation and reporting.

    In the community, Carol holds the Australian Government State office of Justice of the Peace and Federal Government office of Civil Marriage Celebrant, which calls for strong people skills; support of a multi-cultural society; a high level of communication skill, caring, compassion, and a lack of any type of bias. She is a member of the Word Wildlife Fund and a supporter of causes relating to wildlife, endangered species, and the environment.

    At one time, Carol was referred to as a "Tigress of Technology" by The Australian newspaper in an article writing on the role of Women in IT, and has been invited to join the Australian Register of Women by the Department of the Prime Minister and Cabinet.